Privacy Policy

Contact

For privacy questions or requests, contact Ball Dont Lie, Inc. at frank@realballers.com.

Data We Collect

• Account and profile data: phone number, email address, nickname, baller tag, profile photo, bio, basketball profile details, social links, preferences, and authentication data.
• Basketball content: videos, photos, highlights, thumbnails, game titles, game dates, player tags, stats, shot charts, recording settings, comments, reactions, messages, community memberships, RSVPs, and share links.
• Contacts data: if you choose to import contacts, we process contact phone numbers and hashed phone numbers to find friends, show mutual contacts, and help send invites.
• Location data: if you grant permission or choose a court, gym, or event location, we use location information to organize games, show nearby basketball activity, and support community features.
• Device and usage data: device identifiers, Expo push tokens, platform, app environment, app activity, diagnostics, crash information, analytics, and session replay or similar product improvement data.
• Support and safety data: reports, moderation details, communications with us, and information needed to investigate abuse, fraud, child safety concerns, or policy violations.

How We Use Data

• To create and secure your account, verify your phone number, and keep you signed in.
• To upload, process, store, display, and share basketball videos, highlights, game stats, and player profiles.
• To provide communities, friends, invitations, chats, events, RSVPs, leaderboards, notifications, and other social features.
• To match contacts when you choose to import them and to help you invite players.
• To send app notifications, service messages, support responses, and safety communications.
• To improve Ballers through analytics, diagnostics, debugging, fraud prevention, moderation, and product research.
• To comply with legal obligations and enforce our rules, including child safety and abuse prevention requirements.

How We Share Data

We do not sell personal information. We share data only as needed to run Ballers, provide user-requested features, protect users, or comply with law.

• With other users: profile details, games, highlights, stats, posts, comments, messages, community activity, and share links may be visible to others depending on your settings, the communities you join, and the sharing actions you take.
• With service providers: we use providers for hosting, cloud storage, authentication, SMS delivery, push notifications, analytics, diagnostics, video processing, content moderation, and customer support.
• For safety and legal reasons: we may share information with law enforcement, safety organizations, regulators, or other parties when required by law or when needed to protect users and investigate abuse.

Permissions

Ballers asks for device permissions only when needed for app features. Camera and microphone access support recording basketball videos and profile photos. Photo library access supports saving and uploading clips or photos. Contacts access supports friend discovery and player invites. Location access supports nearby courts, gyms, games, and communities. Notifications support highlights-ready alerts, friend requests, community updates, and game updates.

Security

We use access controls, HTTPS, authentication, signed media URLs, limited employee access, and provider security controls to protect user data. No system is perfectly secure, but we work to protect personal and sensitive user data from unauthorized access, disclosure, alteration, and deletion.

Data Retention

• Account and profile data is retained while your account is active and until your account is deleted, unless we must keep limited records for legal, safety, fraud prevention, or dispute resolution reasons.
• Videos, highlights, photos, stats, games, posts, messages, and community content are retained while your account is active, until you delete the content where deletion is available, or until you request account deletion.
• Contacts data is retained until you delete imported contacts, turn off contact discovery where available, request deletion, or delete your account.
• Push tokens and notification preferences are retained while your account is active or until they become inactive, are replaced, or your account is deleted.
• Analytics, diagnostics, logs, and security records are generally retained for up to 90 days unless longer retention is needed for security, abuse prevention, debugging, legal compliance, or service reliability.
• Backups may retain deleted data for up to 90 days before the data is overwritten or permanently removed from backup systems.
• Legal and safety records, including child safety reports, moderation actions, abuse reports, and fraud prevention records, may be retained for as long as required or permitted by law, with account identifiers removed or minimized where appropriate.

Data Deletion

You can request deletion of your Ballers account and associated data at realballers.com/delete-account or by emailing frank@realballers.com. Deletion requests are processed within 30 days.

When your account is deleted, we delete or de-identify your account information, authentication data, videos, highlights, profile data, stats, preferences, imported contacts, push tokens, and other personal data associated with your account, except for limited information we must retain for legal, safety, fraud prevention, security, dispute resolution, or backup reasons described above.

Your Choices

• You can control app permissions through your device settings.
• You can change profile visibility, stats visibility, favorites visibility, and notification preferences in the app where available.
• You can stop using contacts features or request deletion of imported contacts by contacting us.
• You can request access, correction, or deletion of your personal data by contacting us.

Children

Ballers is not intended for children under 13. If you believe a child has provided personal information to Ballers, contact us and we will review and delete the information where required. We maintain a separate Child Safety Standards page for reporting child safety concerns.

Updates

We may update this Privacy Policy as Ballers changes. When we make material changes, we will update the date above and provide notice where appropriate.